The following is a list of frequently asked questions by our clients. If the question and answer you are looking for is not addressed, let us know by email and we will be happy to assist you further.
FREE SHIPPING FOR U.S. ORDERS ONLY.
SHIPPING IS MON-FRI BEFORE 2PM, PACIFIC TIME.
1. Do we ship outside of the United States?
No we do not. This includes APO or military branch addresses. Please contact us to find a local distributor in your area.
2. What is our steeping duration/method?
Every flavor is pre-made and steeped for at least 2 weeks before it is bottled. We believe steeping is the key that separates an ordinary flavor from a flavor that you can not live without.
3. Is the shipping really FREE?
Absolutely! Only for orders over $19.99. We want to keep our clients happy and make it as easy as possible to come back for more. At checkout, choose “free shipping” and your order will be sent out USPS First Class Mail.
4. How long before I receive my order?
You can expect your order within 3-5 business days, depending on where you live.
5. Do you really ship same day?
Yes! If a package is purchased with Priority Shipping the package will be shipped out same day. We try our best to ship out your order as soon as possible. There are exceptions due to holidays, and influx of orders. Orders are shipped Monday through Friday.
6. I received a tracking number, but it hasn’t updated. What’s going on?
Once you receive an email with your tracking number, allow some time for updating before you check it. USPS tracking can take 24 - 48 hours to update in the system. Once the package is scanned in and given a route destination, the tracking should begin to update. Priority Mail will generally get your package to you 1 - 2 days sooner than our “free shipping” option. If you do not receive an email, please make sure your email address was entered correctly in your account.
7. I ordered on a Friday, when should I expect my tracking?
If an order is made on a Friday, the order may carry over past the weekend to be fulfilled on Monday or Tuesday. Tinted Brew is closed over the weekend, at Tinted Brew we will process and fulfill the order as quick as we can when we return!
8. What is your VG/PG ratio?
We blend with an 80vg/20pg ratio with only leading, sourced ingredients.
9. I received my order, but the flavor and/or strength is incorrect. What should I do?
If this happens, we apologize for the inconvenience. We do our very best to get it right the first time. With that being said, if you receive an incorrect flavor or strength within 2 weeks of receiving your package, keep the bottle we sent by mistake. Let us know we goofed up the order by sending an email to email@example.com. Include your full name or order number, a picture of the contents of the package, a picture of the order invoice, and let us know the correct flavor and/or strength. We will get the correct order out to you ASAP!
10. What is your return policy?
As with the nature of e-liquid, we cannot accept returns or give refunds on opened, used or damaged products. All sales on e-liquid are final.
Questions, comments? Email us at: firstname.lastname@example.org